By Gabriel Ameh
The Nigerian Communications Commission (NCC) has outlined the steps telecommunications subscribers can take to seek redress when they are dissatisfied with services provided by their service providers.
The Commission advised consumers to first lodge their complaints directly with their service provider, either through the provider’s customer care helpline or by visiting any of its customer care centres.
Where a complaint is not satisfactorily resolved by the service provider, subscribers can escalate the matter to the NCC through its designated consumer complaint channels.
The channels include the NCC 622 Toll-Free Contact Centre and the NCC Consumer Portal at consumer@ncc.gov.ng.
Subscribers can also reach the Commission through its social media platforms, including its Facebook account, facebook.com/nigerian.communications.commission, and X accounts, x.com/consumersNCC and x.com/NgComCommission.
The NCC also provides an Instagram channel at instagram.com/ngcomcommission.
For written complaints, consumers are advised to address their correspondence to:
The Executive Vice Chairman,
Nigerian Communications Commission,
Plot 423 Aguiyi Ironsi Street,
Maitama, Abuja.
Attention: Director, Consumer Affairs Bureau.
The Commission also has zonal offices where consumers can seek assistance.
NCC Zonal Offices
Lagos Office
9A Bankole Oki Street,
Adjacent Ikoyi Club,
Ikoyi, Lagos State.
Tel: 01-4630643-5
Ibadan Office
102A, DPC Road, Off Government House Road,
Agodi GRA, Ibadan, Oyo State.
Tel: 07056114759, 08185569674, 08107197100
Kano Office
No. 31 Race Course Road,
Nasarawa GRA, Kano, Kano State.
Tel: 064-947822, 064-319999
Enugu Office
No. 2 Ugwuoba Street, Off Ezilo Avenue,
Independence Layout, Enugu, Enugu State.
Tel: 042-293607
Port Harcourt Office
No. 23A, Igbodo Street, Behind First Bank Aba Road,
Old GRA, Port Harcourt, Rivers State.
Tel: 084-300321-2
The NCC Consumer Affairs Bureau can also be contacted through its Head Office Annex at:
Plot 1253 Cadastral Zone, Jabi–Airport Road,
Mbora District, Abuja, FCT 900108,
Federal Republic of Nigeria.
Telephone: +234-209-461-7000; +234-209-461-7514
Email: consumer@ncc.gov.ng
The Commission’s complaint procedure gives subscribers a formal avenue to seek redress after attempts to resolve service-related complaints directly with their providers have failed.
