By Gabriel Ameh
The Nigerian Communications Commission has intensified enforcement actions against telecom operators over persistent poor network services across Nigeria, warning that operators who fail to improve service quality will face stricter regulatory sanctions.
The Commission disclosed that more than 27,000 avoidable fibre-cut incidents were recorded nationwide in 2025 alone, with road construction activities and vandalism identified as the major causes of network disruptions affecting millions of telecom users.
According to the NCC, the incidents have continued to impact network stability, service availability, and overall consumer experience across the country.
The telecom regulator said it is collaborating with the Office of the National Security Adviser and other stakeholders to fully implement the Presidential Order on Critical National Information Infrastructure aimed at protecting telecommunications assets nationwide.
The Commission revealed that security interventions have already disrupted organised criminal syndicates involved in the theft and resale of telecom infrastructure and equipment.
The NCC also stated that discussions are ongoing with federal and state ministries of works to establish better coordination mechanisms that will reduce fibre cuts caused by road construction and excavation projects.
As part of efforts to improve accountability and transparency, telecom operators have now been mandated to notify consumers promptly whenever major network outages occur and restore services within approved timelines.
The Commission added that all major outages are now being documented on its Major Network Outages Reporting Portal to keep consumers informed in real time.
Under the updated Quality of Service Regulations 2024, gazetted in July 2024, Mobile Network Operators and Tower Companies were given a transition period to procure and install infrastructure upgrades needed to improve service delivery nationwide.
However, the NCC stressed that the grace period expired and enforcement actions officially commenced in November 2025.
The enforcement measures include consumer compensation for poor service quality and additional investment obligations for Tower Companies found to have failed in meeting performance standards.
The Commission maintained that enforcement will continue until measurable improvements are achieved across the telecommunications sector.
The NCC further called on federal, state, and local governments, host communities, and other stakeholders to support efforts to protect telecom infrastructure and create an enabling environment for sustainable investments in the industry.
The statement was signed by Nnenna Ukoha, Head of Public Affairs, on May 13, 2026.
