By Gabriel Ameh
The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) are set to jointly host a Central Monitoring Dashboard designed to track and resolve failed financial and telecommunications transactions in real time.
According to the NCC, the dashboard will enable both regulators to monitor transaction failures, identify responsible parties, oversee refunds, and track breaches of Service Level Agreements (SLAs) as they occur.
Speaking on the initiative, Mrs. Bruce-Bennett noted that failed airtime and data top-ups remain one of the most frequent consumer complaints nationwide.
“Failed top-ups consistently rank among the top three consumer complaints. In line with our commitment to addressing priority consumer issues, we were determined to resolve this challenge within the shortest possible time,” she said.
She commended key stakeholders involved in the process, particularly the leadership of the Central Bank of Nigeria, for their dedication and collaboration in developing the framework.
“We are grateful to all stakeholders—especially the Central Bank of Nigeria and its leadership—for their tireless commitment to resolving this issue and establishing a framework that ensures consumers of telecommunications services receive full value for their purchases,” she added.
Mrs. Bruce-Bennett further disclosed that, pending final approval by the management of both regulators, Mobile Network Operators (MNOs) and Deposit Money Banks (DMBs) have jointly refunded more than ₦10 billion to customers affected by failed transactions.
She explained that full implementation of the framework is expected to commence on March 1, 2026, following final regulatory approvals and the completion of technical integration by all MNOs, Value-Added Service (VAS) providers, and DMBs.
Signed
Nnenna Ukoha
Head, Public Affairs
Nigerian Communications Commission
January 8, 2026
