By Uriel Ihotu
Abuja, June 18, 2025 :Telecommunications operators in Nigeria have begun implementing a new billing system for Unstructured Supplementary Service Data (USSD) services following a directive from the Nigerian Communications Commission (NCC). The shift marks the official rollout of the End-User Billing (EUB) model, which requires customers to pay directly for USSD transactions from their airtime.
The Association of Licensed Telecom Operators of Nigeria (ALTON) made the announcement in a statement signed by its Chairman, Engr. Gbenga Adebayo, and Publicity Secretary, Damian Udeh. The association confirmed that the migration to the EUB model takes effect from today, June 18, 2025.
The change comes in response to longstanding disputes between telecom operators and Deposit Money Banks (DMBs) over the previous corporate billing system, where banks were billed for USSD services. These disputes often resulted in service interruptions and uncertainty for customers.
According to ALTON, the new billing model was developed in collaboration with the Central Bank of Nigeria (CBN) and other stakeholders to ensure a transparent and sustainable framework for USSD operations. The NCC’s 2025 Determination on USSD Pricing and Services provides the regulatory backing for this policy shift.
Under the new arrangement, customers will now be charged ₦6.98 per 120-second USSD session, with the cost deducted directly from their airtime balance. Importantly, users must consent to the charge through an opt-in prompt before any deduction is made. There will be no double billing, as charges will only apply to successfully completed sessions.
“This new model addresses previous inefficiencies, ensures service continuity, and empowers customers with greater billing transparency,” ALTON stated.
To ensure clarity and protect users, the CBN and NCC have mandated that only banks which meet specified regulatory conditions, including timely notification to customers about the billing change, can proceed with the migration.
ALTON also issued advisory guidelines for users:
For USSD access-related issues, customers should contact their mobile network provider.
For transaction failures or service errors, customers should reach out to their respective banks.
The association emphasized that USSD banking remains fully operational, and alternative digital platforms such as mobile apps, internet banking, and ATMs continue to be available.
ALTON reaffirmed its commitment to working with the NCC, CBN, and financial institutions to ensure a seamless transition, enhance service delivery, and uphold consumer protection.
“We remain dedicated to ensuring that digital financial services remain accessible, affordable, and efficient for all Nigerians,” the statement concluded.
